Seven Things That People Get Wrong About Hosted VoIP Business Phone Systems
Posted by Cloud Net on Thu, Mar 25, 2010 @ 08:48 AM
Hosted voice over Internet Protocol (VoIP) technologies for 
business phone systems cuts costs and improves productivity. It also provides useful features and capabilities that conventional phone technology can't offer. Yet there are still lots of misconceptions out there. Here are 7
1. The higher the fee the better the quality.
A common misconception about VoIP systems is that the more you pay the more you get. The reality is that the more you pay the more they get. Sales people who work largely on commission are driven towards systems that reward them more not those that deliver more to you, This is a real problem with Cloud Net Connect - sales people simply cannot achieve the levels of commission they want.
2 It's all complicated
Hosted VoIP systems don't need to be complicated - the ones from Cloud Net are plug and play.
We understand that you might want a bespoke system to integrate with your expensive IT systems that have been developed over decades and you may be prepared to pay thousands for it. But there are lots of people who simply want their phone system to be reliable, cheap (from £8.50 per phone per month all in) and make them look professional and Cloud Net makes it easily possible.
3 It's just like old fashioned systems but cheaper.
VoIP removes the restrictions imposed by old fashioned systems. When you bought a pbx you had say 12 extensions and 5 lines. That was great but if you wanted to make 4 outgoing calls and receive 3 incoming calls all together you couldn't. Customers got the engaged tone. Hosted VoIP simply doesn't have that restriction. If you buy 12 phones you can use 12 phones.
VoIP allows you to connect separate offices in a way that old fashioned systems simply couldn't. You can see at any time who is using the phone anywhere in the country. So for instance you might be in London and then see who is using the phones in Glasgow and what numbers they are using.
4 You Can't Have Non Geographic Numbers
You can have 0800 numbers, 0845 numbers and any geographic numbers you like. Only BT stop you transferring your existing numbers to VoIP.
5 You Don't Need to Use VoIP
Sorry if you use a phone then you use the public phone network and the public phone Network is increasingly carried over a VoIP back bone. It won't be long now before all traffic goes through it.
6 Pbx's can be cheaper if you lease
An old fashioned pbx is just that - it is obsolescent now and will be obsolete soon. Hosted VoIP systems effectively give you a free virtual pbx which together with free phones is unbeatable. The virtual pbx is always up to date, requires no maintenance, never breaks down, costs nothing and has no capital costs. It also allows free calls to any one on the network.
7. Hosted VoIP is the universal solution.
There are a few situations where hosted VoIP just doesn't cut the mustard. Phones in lifts are a good example and Red Care phones another. You really don't want to be dependant on the local electricity supply when the lift fails. So old fashioned analogue phones are going to be around in specialist situations for a while yet.
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