Traditional PBX Is Dead
Posted by Cloud Net on Fri, May 28, 2010 @ 05:27 AM
The reality of the traditional PBX is that it suffers from severe
shortcomings. Even the most feature-rich PBX will always fail to anticipate the needs and desires of all customers. A small group of users will need or want a feature or protocol that the design team either did not think of or could not justify the cost of building. The time has come when end users are simply getting fed up of incompatible and limited functionality.
However, these limitations simply do not exist in a hosted system such as the one implemented by Cloud Net. It provides flexibility while delivering and creating possibilities that even the best proprietary systems can scarcely even dream of.
We have taken the best ideas from old fashioned PBXs and combined them with the latest IP technology to deliver Cloud Net Connect. The great thing about this is that if a group of users want to create or change a feature then it is relatively easy to do - and once it's been done, the improvement is available, at no extra cost, to everyone.
At the core of the Cloud Net system is the largest most successful telephony product on the web "Asterisk". This is like having a car, with the most powerful engine in the world, where the controls and systems have been designed purely for UK business by a team of UK engineers. The engine is used by millions of people world- wide but is engineered with a UK interface and systems. It's like getting a Rolls Royce for the price of a Mini.
Telecommunications companies who have chosen to leverage existing systems to meet the challenge that hosted VoIP brings are simply not succeeding. Nortel went bust last year, and have now been taken over by Avaya, but they are still saying:
"Business Communications Manager (BCM) portfolio delivers small to medium-sized businesses and branch offices an award winning converged voice and data solution, providing a choice of IP-enabled or pure-IP strategy. Leveraging existing Meridian, Norstar, and Communication Server 1000 investments."
Cloud Net rather hopes they carry on saying things like that.