Radio 4's Steve Punt On Answering Systems 22/10/2010
Posted by Kevin Box on Thu, Oct 21, 2010 @ 07:07 AM
The automated answering system or as the people into acronyms call it - 
the IVR is here to stay. We all hate it as users and convince ourselves as business people that it is OK for other people. The radio 4 program "You and Yours" did a retrospective on telephone systems which included this piece from Steve Punt which we felt was spot on the money.
Having listened if you would still like an IVR set up on your Cloud Net phone system then please phone us or if not then you could discuss the preferable alternatives.
Steve punt automated switchboard
