Moving to new premises provided the ideal opportunity for Breathing Space Ltd. to take an objective look at their existing IT and telephone systems, and how well it was servicing their requirements. However, being a registered charity and relying entirely upon public funding, purchasing capital items of telephone equipment always placed a huge strain on their available resources. Birchills Telecom were able to provide the kind of business phone system infrastructure that Breathing Space could only dream of previously, without the need for capital expenditure. It has also dramatically reduced their operating costs, enabling them to direct more of their limited resources to those who need it most.
Glennys Davis, General Manager of Breathing Space Ltd writes:
“Birchills Telecom were already our supplier of telephone services and phone systems in our existing premises. We had been using them to provide conventional telephone services at a price which was half of that which BT charged previously.
So when we heard about the plans they fitted in perfectly with our move into our new premises. There was no need to find space to put a PBX and no need to find the money either. When we moved in our new phone systems were simply sitting on the desks with their groovy blue displays waiting to work.
We chose to have new telephone numbers because they were more memorable but we could have simply transferred our old numbers and extensions. Currently we have 7 extensions working with users who simply don’t realise that they are using the latest technology. It is refreshing to find a system that just works how you want it from day one, reliably and without fuss.
I certainly made the right choice when I selected this solution and would recommend it to any one who wants an easier life."
Visit Breathing Space at www.breathingspaceltd.co.uk
How the phone system is configured
Breathing Space answer their calls using a call queue which distributes the calls across several extensions, so that any member of staff can take the call. This gives their customers the fastest possible response. When customers call they are greeted with a welcome message before being transferred to the first available member of staff. If, unusually, there is a delay in a staff member answering then the queue system lets callers know where they are in the queue or gives the option of leaving a message. This means that customers are never greeted with an engaged tone.
Out of usual office hours the caller still hears the welcome message describing the organisation but is then transferred without delay to a voice mail box.
They also have a separate number for a fax which gives them a fax to email capability.