Having used the same communications system since its launch in 1998, Identidot decided last year that it was time for an upgrade. After speaking to Birchills Telecom about her business' needs, Identidot director Caroline Whittock was so impressed by the internet switchboard and free handsets available that she immediately transferred her business' telephone and fax systems to the IT and communications provider.
Caroline explains: “While we wanted to maintain our excellent customer service, we also felt it was time to seek an upgrade as we'd been using the same system for the past 12 years. Concerned about conserving costs, I contacted a few suppliers and was really impressed by how reasonable Birchills Telecom is in comparison to other brands, even after installing an upgraded communications system.”
“We've been using Birchills Telecom for the last nine months,” says Caroline. “As our service is an internet-based system combining shared resources, software and information, we can access work anywhere. Whether we're at home or out and about, we are fully-integrated with the office. Birchills Telecom's communications system is easy-to-use and flexible, providing fast broadband that allows us to utilise services quickly and reliably. This means no matter where we are in the UK, we can always access our work and get back to customers as soon as possible, which is important to those who have had valuables stolen.”
"If we run into problems, Birchills Telecom's team of consultants are just a phone call away, to answer questions and give us solutions that work. Time is money, and a company's bottom line is important when considering upgrades and technology, so we haven't looked back since transferring. I would definitely recommend Birchills Telecom to anyone seeking a customer-friendly, cost effective communications solution for their business."
“Birchills Telecom's VoIP solution has proven a real success as it instantly offered us additional business telephone features and halved our monthly telephone bills. When we transferred to Birchills Telecom, dedicated VoIP replaced our traditional small business telephone system without us having to pay out on PBX hardware or handsets.”