Wolverhampton-based Dark Sheet Metal Products Limited 
produces high quality components and products for the Sheet Metal Industry and, as Information and Communications Manager, it is Anna-Maria Palfi’s responsibility to ensure all the company’s communications are as efficient and cost effective as possible.
So, when sourcing a new telephone system, Anna-Maria looked at several different hardware based switchboards (PBXs) before choosing a cloud-based telephony service from Birchills Telecom.
Anna-Maria said: “When we looked at various hardware solutions, the cost effectiveness of cloud-based systems far outweighed any hardware packages that are currently available. We finally decided upon Birchills Telecom because of the simplicity and ‘switchboard in the sky’ option it offers.”
Birchills Telecom provided Dark Sheet Metal Products Limited with its Small Office QoS Broadband service, including two Enterprise SIP Phones, two Siemens Gigaset IP Phones and a Fax Converter.
“We needed a system that was flexible enough to change rapidly with our business needs,” comments Anna-Maria. “Birchills Telecom’s cloud-based service has proven to do everything that a conventional hardware switchboard would do, but with the added advantage of being easily managed from anywhere by any of our staff via the Internet.”
Anna-Maria reports that Dark Sheet Metal Products Limited has already seen a number of benefits from the new system, including seamless communication to and from offices at different locations: “We use our phones across different office locations and despite being in another area, the connection between our offices is seamless, with calls transferred directly from extension to extension without anyone ever realising we are based at two different sites.
“I would definitely recommend Birchills Telecom to any company looking for cost effective communications solutions as their service is very self-contained and easy to manage. In addition, Birchills’ support team is on hand to help with any problems that might arise, without fuss. Thanks to our new communications system from Birchills Telecom, we have been able to take that leap of faith into using a cloud-based service, and it has paid off.”