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Flexibility and Power
The system is extremely flexible and rule driven. If you can think of it — the system can do it..!
Caller ID/On Call Waiting: Know who’s calling before you answer.
Call Forward: When you're not at your desk be sure not to miss important calls. Forward call to another extension or even to your mobile phone.
Call Pickup: Pick up calls ringing at other extensions. A secretary can answer another employee's phone without leaving their desk.
Call Parking: Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these callers to be picked up by someone else.
Call Hold: Easily put a call on hold while you answer another call.
Call Transfer: Attended transfer (tell the person you are forwarding to before transfer) and blind transfer (transfer the call directly). When an important call arrives it can be transferred directly to a mobile and the caller seemlessly.
Call Cost Logging: Sophisticated tools to monitor and recharge all call services.
Day/Night Service: Choose how you want your system to work at different times.
Record Conversations: Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (you press a button) or always on.
Voicemail: The voicemail feature answers calls after a certain amount of time and records the caller's message. Recorded messages can be listened while out of office or can be sent by email.
Authorisation to Reach Extension: Be sure that only important calls reach you! This feature ensures privacy by asking the caller to provide a password in order to contact you.
Do Not Disturb: When you are busy, make sure that nobody can disturb. This feature can be activated and deactivated from the phone terminal.
Ring All: When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.
Geographic Phone Number: Choose any number from anywhere or port your existing number (extra cost for porting)
Web Portal Dashboard Web Portal Interface: Administrators and users configure and manage their own services through an easy-to-use interface.
Follow Me: Your mobile phone, home phone and office phone can ring at the same time when the extension is called. The caller is connected with the phone that you answer.
Incoming Call Rules: Improve privacy protection, automates tasks, and increases your productivity. Filter incoming calls based on CallerlD and time of call, using rules that can perform a set of predefined actions, like hang up and transfer to certain destinations.
Faxing: Send and receive faxes without any problem even on poor quality connections. The full featured fax server can receive and send faxes over the email or using the web management interface.
Dedicated Voicemail Number: You can assign a special phone number that staff can call from a public number in order to check their voicemail messages. A fast and affordable, yet centralised access to voicemail.
IVR (Interactive Voice Response) Auto Attendant: Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can substantially reduce costs.
Call Queues: Call queues can answer multiple calls and distribute them to staff.
Call Queue Reports and Statistics: Detailed call queue reports and statistics are vital for monitoring.
Music on Hold: Plays music/message for callers when they are on hold.
And much much more if you can dream it - it can do it!
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