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Switching To Hosted VoIP Improves Service and Saves Money

Southern Staffordshire Chamber of Commerce and Industry (SSCCI) has teamed up with Cloud Net, to offer members a recession-busting telecoms package.

 

Businesses in the region are being offered a state of the art internet telephone system from just £6.50 a month, with a free internet-based switchboard, free internet phones, free local calls and a host of advanced call features included as standard. Cloud Net is a VOIP provider, which means that users make calls over the internet, via an internet-based switchboard called a PBX. Unlike other providers, Cloud Net operates its own network, so quality of service is guaranteed. Support is provided 24 hours a day, seven days a week from friendly staff at the company's West Midlands headquarters.

The exclusive package for SSCCI members gives local companies an important competitive advantage and will help them to drive up service standards, as Cloud Net Chairman, David Hill explains:

"0845 numbers and costly call diverting can be detrimental to good customer relations, yet many businesses still use these services. It may be a cliché, but customers want to feel as though their call is important and they don't want to be charged a premium rate to contact you. Customers want the reassurance of phoning a landline number, rather than a mobile number, and they want to be able to talk to you when it suits them, rather than when it suits you. They respond favourably to being addressed by name when you pick up the phone and, if they can't talk to you direct, they want to hear a human voice, rather than a computer-generated message. Normally, features like call forwarding, conferencing, caller identification, voicemail and ring back are costly. By switching over to Cloud Net, you will receive these features at no additional cost to your business. And that is on top of free local calls, free handsets and a low monthly subscription charge."

The system that has been developed by Cloud Net offers considerable cost-savings on phone bills - typically around 40%. Calls are charged by the second rather than by the minute and they are significantly cheaper than other networks. All calls to South Staffordshire dialling codes are free.

David is in no doubt about the difference this system could make to local businesses:

"The impact on a company's bottom line of changing over to Cloud Net is easy to measure. The average business landline makes 293 calls per month, of which two thirds are landline calls. Across the West Midlands, for example, there are 801,000 business fixed lines, with the cost of calls amounting to around £246m. A Cloud Net phone costs £6.50 a month, compared to an average of £13.96 so, if everyone in the West Midlands swapped over to Cloud Net, businesses in the region would save £148m a year. That's before you take into account any savings on calls. Less easy to measure, but no less significant, is the impact of a more professional telephone system on customer service. In today's tough business environment, this is an important advantage - and one that South Staffordshire businesses can now enjoy for free."

For ore information, visit www.cloudnetuk.com/sscci or call 01922 213333 and quote SSCCI offer.

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