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Cloud Net appoints new telecoms network operations manager

Cloud Net has recently announced its appointment of Aksi Shiraz as network operations manager.

As the newest member to join the team, Aksi has been tasked with helping to build and develop the already friendly and efficient support function. He aims to reduce call waiting time and offer fast solutions to customer queries by implementing new management systems and issue tracking facilities.

Aksi brings with him 12 years of experience in telecommunications, including broadband access networks and software test management, and demonstrates a strong commitment to customer service and quality control.

Aksi says, "Telecommunications nationally and internationally are evolving and the use of broadband has increased dramatically. I am looking forward to seeing how things develop as we move to a more unified approach to communication, and to becoming an integral part of Cloud Net's success in the growing VoIP market. Watch this space!"

Cloud Net is dedicated to improving customer service and this latest addition will ensure it continues to operate in line with its mission statement to be the trusted cloud based IT and communications specialist, focused on delivering its promises, reliably and on time.

"To date we have had very little down time and customer satisfaction surveys are always very encouraging. The appointment of Aksi will help to further this success and to effectively manage our rapidly growing customer base as we strive for continual improvement," adds Charles Chance, Managing Director.