We want to make the experience of working with Birchills Telecom as good as possible. We know we have to earn your trust as a proven partner. So we make our phone system network as reliable as possible, only using the best hardware and tier one broadband suppliers.
 Having worked this hard, we want to prove to you just how confident we are that our service is like no other. We know that your telephone system is a mission critical part of your business. So we want to take away all of the risk associated with your buying decision.
If for any reason at all you are not happy with your Birchills Telecom Connect telephone systems we will cancel your contract with thirty days notice.
And it doesn’t come any more risk free than that!
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Proven Performance
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Birchills Telecom’s telephone systems platform incorporates the worlds industry leading Internet telephony solution that hundreds of thousands of businesses rely on for their communications. This provides a real solution, scaling from 2 users to as many as 10,000 users on a single system.
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We base our service on tier one reliability which delivers in excess of 99.95% service reliability - however we continue to aim for 100% service availability.
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Emergency Intervention
Fault Handling
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As a Birchills Telecom customer, you can open a ticket in our help desk or call the technical support number.
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The primary quality indicator of fault handling is the time required to solve the problem. The average intervention time for emergency tasks is under 30 minutes. Over 80% of the tasks are resolved in the first hour.
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You will recieve 1 month free technical support by taking out a subscription with Birchills Telecom.
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