Terms & Conditions

Summary Terms and Condition

1. The Customer agrees to pay all charges for the Service upon receipt of Birchills Telecom's invoice.
2. Rental charges will normally be invoiced monthly in advance, and call charges will normally be invoiced monthly in arrears.
3. Birchills Telecom cannot guarantee that the Service will never be faulty. Birchills Telecom is not liable to the Customer for any loss of business, revenue, profit or expected savings, wasted expense, financial loss or data being lost or corrupted.
4. The ability to make 999 or 112 emergency calls cannot be guaranteed. If the Customer uses the Service to make emergency calls, the location information received by the emergency services will be limited to the installation address of the Primary Line, which may not be the location from which the call originated. Emergency calls may fail if there is a power failure or broadband connection failure. Wherever possible alternative arrangements should be made.
5. The Service will not work in the event of a power failure or a broadband connection failure.
6. Entering a contract authorises Birchills Telecom to take over the Services from your current telecommunications service provider(s). The Customer agrees that a faxed or emailed copy of this form shall be a legally binding contract. Telephone number porting is carried out in accordance with the Birchills Telecom Code of Practice.
7. The minimum duration of this agreement is 30 days. In the event of a Customer choosing to terminate before the end of the period then the Customer agrees that they  will incur the recurring charges which would have applied had the contract continued to it's end point.
8. The Customer acknowledges that all Telephones and other equipment being rented remain the property of Birchills Telecom at all times during the Term and until such items are returned to Birchills Telecom.
9. All prices are exclusive of VAT which will be added at the appropriate rate.
10. Unlimited call bundle fair use - Unlimited calls means not more than 5,000 UK landline minutes per month and 300 UK mobile minutes per month per extension. Exceeding the call bundles will incur additional charges. All the Customer's extensions must be included within the unlimited call bundle.
11. Broadband fair use - Broadband Customers will be restricted to 50GB per month usage, additional charges will apply if this limit is exceeded.