Freelance computer systems engineer Lorne Smith 
founded Unecom Ltd in 2002, with the aim of providing niche systems support and hardware maintenance to small and medium sized businesses nationally. The company’s success over the next eight years saw Lorne expanding his business to incorporate the provision of network infrastructure services, hosted cloud services and managed IT services in 2010.
On becoming Unecom IT Ltd, the company needed a new communication system to enable the growing team to speak to each other from multiple locations, at a low cost and the ability to transfer calls easily.
Lorne Smith, MD at Unecom IT Ltd, explains: “The existing system was due for renewal and, after our expansion last year, we had staff based in offices across the UK. I conducted some research to find suitable business phone systems that could offer us multi-location communications with a high call quality, without the hefty price tag.”
In researching new phones systems, Lorne was overwhelmed by the alternatives now available.
Lorne continues: “The choice was between expensive corporate solutions from companies like BT and Virgin and the many companies reselling these solutions. Thankfully, I soon found Birchills Telecom Telecommunications Ltd and the wide range of affordable business phone systems offered by this relatively new company. I chose Birchills Telecom over the other providers because I was so impressed by their business model and, in addition, the hosted PBX solution they offered me worked in conjunction with our existing mobile phones so we wouldn’t have to purchase new ones. As if that wasn’t reason enough to select Birchills Telecom, their package also came without the capital expenditure so often needed when purchasing a new business phones system.”
