We know mobiles are great and we use them a lot. However, there are lots of things that mobiles just can't do and we think that as a professional organisation you need these features.
BOTH MOBILE AND VOIP SERVICES ARE GREAT, BUT BOTH DO DIFFERENT THINGS
1. TRANSFERRING CALLS
You can’t transfer a call from your mobile to your co-worker on the desk next door. The best you can do is give them the phone. On the other hand with a VoIP phone service you can transfer any call to anyone else using the same service anywhere in the world for free.
2. RECORDING CALLS
Mobiles don’t record calls whereas with VoIP you can either record all calls or record calls on demand. It’s great for avoiding arguments or simply remembering what was said.
3. SOUND QUALITY
The sound quality of a call is affected both by the bandwidth of the network and the actual hardware that you are using. The problem with mobiles is that the bandwidth that the mobile companies make is very limited – and they heavily compress the sound and use all sorts of jiggery pokery to save themselves data transmission. When you add in the fact that they are all about radio waves which are distorted by buildings and interfered with by almost everything the sound quality is bound to suffer. Modern VoIP on the other hand gives you HD quality sound that is crystal clear.
4. COMMON PHONE BOOK
If you want to share a phone book of your best clients or suppliers across your staff so that they can see who is calling then you have problems with a mobile solution. VoIP phone services on the other hand make it really easy.
5. PHONE NUMBERS
If you have a mobile then when you make a call out you have the choice of showing the person you are calling either your mobile number or no number. With VoIP you can have the choice of any landline number. This means that the people you call can see a phone number that is local to them and people like talking to local businesses. VoIP also allows you the choice of memorable phone numbers which is also great for business.
6. AUTO ATTENDANT (IVR)
With a VoIP service you can have a voice message played which says something like “press 1 for accounts, press 2 for service etc”. This is something that mobile just can’t do.
7. MESSAGES AND MUSIC ON HOLD
With a mobile you can’t play on hold music or on hold messages.
8. CALL HANDLING WHEN YOU'RE TALKING
With a mobile you can hear when someone else is trying to call you by a series of beeps, if the service is enabled. With VoIP you have a whole series of options including automatically transferring the incoming call to someone who can actually take it and talk to your customer sensibly.
9. OUT OF HOURS
There is no concept of out of hours rules with a mobile. You can switch off receiving calls and that’s about it. With VoIP you can have different messages for different times of day, transfer calls to different people at different times and even have different voice menus for different times of day.
10. INTEGRATION WITH COMPUTER PROGRAMS AND APPS
VoIP is great for combining with sales prospecting programs such as Saleforce. You can fully integrate both incoming and outgoing calls with the system and monitor activity and success.
With VoIP you can see in real time how much you are spending on outgoing calls and of course anywhere in the world incoming calls to (UK subscribed) VoIP is free. VoIP call costs are usually far more competitive than mobile call costs. For example calling USA with a VoIP phone costs about 1.3ppm compared to about £1per minute from a mobile.
Mobile contracts are either long, or pay as you go and very expensive. With VoIP you can have short contracts that don’t tie you down and don’t cost the earth.
13. WHERE ARE YOU
Your mobile phone continually broadcasts location information to the network so the network always knows where you are and how fast you are moving. You may not be comfortable with big brother being able to follow your every move and VoIP gives you the peace of mind that your location is not being transmitted all of the time.
14. WHO CAN HEAR YOU
With a mobile anyone with access to the microphone can hear you. For example if you say “Hey Siri” to an Apple phone without unlocking anything, it responds asking you how it can help. It is demonstrating the technology that is available right now. The problem is that you have no idea just who has allowed themselves access to your phone and is listening to your every word right now – apart from the fact that we already know Apple is
15. BUSY LINE
With VoIP systems you can see if the person you want to transfer the call to is already talking. It’s called BLF or busy line field. There is no such facility available on mobile.
Don’t get us wrong – we know mobiles are great and we use them extensively – but we think that there are so many things a business needs to do, that you need a powerful VoIP system as well.
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