BT Local Business Franchisees - Birchills Blog
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BT Local Business Franchisees


BT operates a number of franchises throughout the country that are collectively known as BT Local Business. These are independently owned companies that sell to, and work with small and medium businesses within their designated area.

BT Local Business is BT's main route to market when targeting these small to medium enterprises. The franchisees have access to BT's full portfolio of products. BT currently have nearly 40 of these partners covering all areas throughout the UK and have been using this model since 2002.

This model can mean it can be difficult to know which company is actually selling on behalf of BT and this can make getting hold of the right people more difficult.
 
In the interest of clarity we have listed all of the BT Local Business companies below (the list is split into rough geographic regions, South to North) or you can find out who you're really dealing with in your area by clicking on the map. The BT Local Business operators change from year to year. This list was originally compiled in 2011 and has been updated regularly since then from public sources.
For full disclosure, Birchills Telecom is an independent company and has no involvement with BT or any of these businesses.

CLICK ON YOUR AREA ON THE MAP TO FIND YOUR BT LOCAL BUSINESS


SOUTH

Southern Counties (Hampshire)

Victory Communications Ltd
Pure offices, Port View, One Port Way
Port Solent, Portsmouth, Hampshire
PO6 4TY
Tel: 0239 238 5599 (Monday to Friday 8-6 excluding bank holidays)
southerncounties@btlocalbusiness.co.uk

Bath and Bristol

Leading Edge Group (UK) Ltd
Office 2, Town Square, Willow Brook Centre
Bradley Stoke, Bristol BS32 8BS
Tel: 0145 427 5300 (Monday to Friday 8-6 excluding bank holidays)
bathandbristol@btlocalbusiness.co.uk

Berkshire

Business Communications UK Ltd
Unit 29, Kingfisher Court
Hambridge Road, Newbury
RG14 5SJ
Tel: 0163 552 7660 (Monday to Friday 8-6 excluding bank holidays)
bns@btlocalbusiness.co.uk

Devon and Cornwall

Coastel Communications Ltd
57 Christian Mill Business Park, Tamerton Foliot Road
Plymouth, Devon
PL6 5DS
Tel: 01752 777880 (Monday to Friday 8-6 excluding bank holidays)
coastel@btlocalbusiness.co.uk

Kent

Fourfront Telecom Ltd
1 West Court, Enterprise Road
Maidstone, Kent
ME15 6JD
Tel: 0163 482 5600 (Monday to Friday 8-6 excluding bank holidays)
northandeastkent@btlocalbusiness.co.uk

Essex and Herts

Jay-Bee Telecom Ltd
Suite 3, Cambridge House, Cambridge Road
Harlow, Essex
CM20 2EQ
Tel: 0127 963 4666 (Monday to Friday 8-6 excluding bank holidays)
hertsessex@btlocalbusiness.co.uk

Reading

Ordati Solutions Limited
Unit 10, Indigo House, Mulberry Business Park
Fishponds Road, Wokingham
RG41 2GY
Tel: 0118 977 7580 (Monday to Friday 8-6 excluding bank holidays)
thamesvalley@btlocalbusiness.co.uk

West Sussex

Inspired Communications Ltd
2nd Floor, No.9 Magellan Terrace, Gatwick Road
Crawley, West Sussex
RH10 9PJ
Tel: 0129 360 3789 (Monday to Friday 8-6 excluding bank holidays)
southeastcentral@btlocalbusiness.co.uk


LONDON

Central London

Square Mile Business Solutions Ltd
1st Floor, 33 Great Sutton Street,
London,
EC1V 0DX
Tel: 0207 336 0335 (Monday to Friday 8-6 excluding bank holidays)
cityoflondon@btlocalbusiness.co.uk

South London

Talk 4 Business Ltd
Brigade Works, Brigade Street
Blackheath, London
SE3 0TW
Tel: 0208 297 3500 (Monday to Friday 8-6 excluding bank holidays)
londonsoutheast@btlocalbusiness.co.uk

East London

London Business Connections 2013 Ltd
Ground Floor, South office, Boundary House
7-17 Jewry Street, London
EC3N 2EX
Tel: 0207 553 5900 (Monday to Friday 8-6 excluding bank holidays)
londonthames@btlocalbusiness.co.uk

North East London

Switched On Communications Ltd
Unit 40, Wenta Business Centre, 1 Electric Avenue
Enfield, Middlesex
EN3 7XU
Tel: 0170 877 5200 (Monday to Friday 8-6 excluding bank holidays)
northeastlondon@btlocalbusiness.co.uk

North West London

Enterprise Business Technologies Ltd
Second Floor, Kirkland House, 11-15 Peterborough Road
Harrow, Middlesex
HA1 2AX
Tel: 0208 515 3399 (Monday to Friday 8-6 excluding bank holidays)
greaterlondonnorthwest@btlocalbusiness.co.uk

South West London

London SW Communications Ltd
4th Floor, CI Tower, St George's Square
New Malden, KT3 4TE
Tel: 0208 875 6868 Option 4 (for Sales) (Monday to Friday 8am - 6pm excluding bank holidays)
martin.2.clack@btlocalbusiness.co.uk

West London

Danleo Telecoms Services Limited
3rd Floor, 1 Alfred Place
Fitzrovia, London
WC1E 7EB
Tel: 0207 907 7300 (Monday to Friday 9-5 excluding bank holidays)
londonwest@btlocalbusiness.co.uk


THE CENTRAL SECTION

East Midlands

Aspire Communications Ltd
19 - 21 Musters Road,
West Bridgford, Nottingham
NG2 7PP
Tel: 0115 969 4555 (Monday to Friday 8-6 excluding bank holidays)
eastmidlands@btlocalbusiness.co.uk

Lincoln

Linx Business Communications Ltd
1st Floor Offices, Langton House
Lindum Business Park, Weaver Road, North Hykeham, Lincoln
LN6 3QX
Tel: 0152 281 4400 (Monday to Friday 8-6 excluding bank holidays)
lincoln@btlocalbusiness.co.uk

Coventry

Christal Communications Ltd
Unit 7, Pilgrims Walk, Oak Court,
Prologis Park, Coventry
CV6 4QH
Tel: 0247 670 8040 (Monday to Friday 8-6 excluding bank holidays)
warwickshire@btlocalbusiness.co.uk

Derby to North Birmingham

Business Communication Solutions Ltd
Threshing Barn, Blakenhall Park, Bar Lane
Barton Under Needwood, Burton on Trent, Staffordshire
DE13 8AJ
Tel: 01283 714040 (Monday to Friday 8-6 excluding bank holidays)
derbytonorthbirmingham@btlocalbusiness.co.uk

Birmingham to Hereford

D2 Communications Ltd
Suite 1, 3rd Floor, 106 Hagley Road
Edgbaston, Birmingham
B16 8LT
Tel: 0121 423 5600 (Monday to Friday 8-6 excluding bank holidays)
centralbham@btlocalbusiness.co.uk

Cambridge

JTalk Ltd
Units 1-3 Wolseley Business Park, Woburn Road
Industrial Estate, Railton Road, Kempston Beds
MK42 7PN
Tel: 0123 484 4999 (Monday to Friday 8-6 excluding bank holidays)
sg-cbpostcodes@btlocalbusiness.co.uk

Milton Keynes

Ridgeway Communication Services Ltd
25, First Floor, Furzton Lake, Shirwell Crescent
Furzton, Milton Keynes
MK4 1GA
Tel: 0190 852 2225 (Monday to Friday 8-6 excluding bank holidays)
miltonkeynes@btlocalbusiness.co.uk

Norfolk and Suffolk

Unified Comms Ltd
Dragon House, 22 Unthank Road
Norwich, Norfolk
NR2 2RA
Tel: 0160 378 9898 (Monday to Friday 8-6 excluding bank holidays)
anglia@btlocalbusiness.co.uk

Oxford and Buckinghamshire

Virso Communications Ltd
Geodis House, Coronation Road
High Wycombe, Bucks
HP12 3TA
Tel: 0149 449 3500 (Monday to Friday 8-6 excluding bank holidays)
oxfordandbucks@btlocalbusiness.co.uk

South Wales

Leading Edge Group (UK) Ltd
Ground Floor, Raglan House, Malthouse Avenue
Cardiff Gate Business Park, Cardiff
CF23 8BA
Tel: 0292 023 2425 (Monday to Friday 8-6 excluding bank holidays)
southwales@btlocalbusiness.co.uk

Wolverhampton

Caerus Business Solutions Ltd
Unit 1 Oaktree House, Oaktree Rise
Codsall, Wolverhampton
WV8 1DP
Tel: 0190 284 1820 (Monday to Friday 8-6 excluding bank holidays)
wolverhampton@btlocalbusiness.co.uk

Stoke

Inter-County Communications Ltd
Unit 12, Newton Court, Pendeford Office Park
Wobaston Road, Wolverhampton
WV9 5HB
Tel: 0190 278 6600 (Monday to Friday 8-6 excluding bank holidays)
stoke2shrewsbury@btlocalbusiness.co.uk

Worcester

Elysium Communications Ltd
The Bradbury Centre,
2 Sansome Walk, Worcester
WR1 1LH
Tel: 0190 573 4500 (Monday to Friday 8-6 excluding bank holidays)
stratfordtoworcester@btlocalbusiness.co.uk


NORTH

Central Yorkshire

Ingenious Telecom Limited
Regus Offices Building 3, City West Business Park
Gelderd Road, Leeds
LS12 6LX
Tel: 0113 251 2098 (Monday to Friday 8-6 excluding bank holidays)
centralyorkshire@btlocalbusiness.co.uk

Cheshire

21st Telecoms Ltd
15C Harvard Court, Quay Business Centre, Harvard Court, Winwick Quay
Warrington, Cheshire
WA2 8LT
Tel: 0192 540 0950 (Monday to Friday 8-6 excluding bank holidays)
cheshire@btlocalbusiness.co.uk

Lancashire and Cumbria

SME Digital Solutions Ltd
Digital House, Fairways Office Park, Pittman Way
Preston, Fulwood
PR2 9LF
Tel: 0177 279 9100 (Monday to Friday 8-6 excluding bank holidays)
lancsandcumbria@btlocalbusiness.co.uk

Liverpool, Chester and North Wales

Branded Telecom Ltd
2nd Floor Martland Mill, Mart Lane
Burscough, Ormskirk
L40 0SD
Tel: 0170 489 8200 (Monday to Friday 8-6 excluding bank holidays)
LPoolChesterNWales@btlocalbusiness.co.uk

Manchester

Solutions for Business Ltd
Unit 46,
Winders Way, Salford
M6 6AR
Tel: 0161 743 1000 (Monday to Friday 8-6 excluding bank holidays)
manchester@btlocalbusiness.co.uk

Middlesbrough

Converged Communications Ltd
Northumbria House, Delta Bank Road
Gateshead, Tyne and Wear
NE11 9DJ
Tel: 0191 461 0800 (Monday to Friday 8-6 excluding bank holidays)
sunboro@btlocalbusiness.co.uk

Newcastle

Converged Communications Ltd
Northumbria House, Delta Bank Road
Gateshead, Tyne and Wear
NE11 9DJ
Tel: 0191 461 0800 (Monday to Friday 8-6 excluding bank holidays)
tyneandwear@btlocalbusiness.co.uk

Rotherham
Cutler Communications Solutions Ltd
The Point, Unit 6 Bradmarsh Business Park
Bradmarsh Way, Rotherham
S60 1BP
Tel: 0170 978 2782 (Monday to Friday 8-6 excluding bank holidays)
SouthYorksandHumber@btlocalbusiness.co.uk


SCOTLAND

Glasgow

CEKA Communications Ltd
Grove House 1, Kilmartin Place, Tannochside Business Park
Uddingston, Glasgow
G71 5PH
Tel: 0169 880 5090 (Monday to Friday 8-6 excluding bank holidays)
glasgow@btlocalbusiness.co.uk

North Scotland

Capital Connections Ltd
City Gate, Blackburn Business Park
Woodburn Road, Aberdeen
AB21 0PS
Tel: 0122 479 8580 (Monday to Friday 8-6 excluding bank holidays)
northscotland@btlocalbusiness.co.uk

South Scotland

Practical Telecoms Ltd
Stadium House, 3rd Floor, Alderstone Road
West Lothian, Livingston
EH54 7DN
Tel: 0150 642 6100 (Monday to Friday 8-6 excluding bank holidays)
edinburghsouthscot@btlocalbusiness.co.uk

COMMENTS

olker 4/27/2011, 9:25:58 AM
Hope this is a step in the right direction for BT helpline

jason @ voip 7/14/2011, 10:05:25 PM
Amazing what they DON'T tell you about your phone services.  
More transparency is needed

Simon Reed 11/3/2011, 12:13:20 PM
Couldn't agree more good article but definitively more transparency required.   

Ken 4/20/2012, 9:58:58 PM
I know this is an old post, but amazing that when searching for a company that has phoned us saying they are BT (didn't mention they were a franchise, worked it out from the email) one of the main hits I find is here, they don't have there own site.   
As you say, more transparency needed, I won't deal with those that hide who they are.

leon notrevil 2/21/2013, 12:32:23 PM
When do we deal with BT Directly, very confusing  
Found this company easy to deal with and they offer BT services on a wholesale basis

Rob 5/8/2013, 9:06:20 AM
Interesting article. This can be good or for bad for BT but you can find loads of negative stories on google regarding BTLB's!

Joseph 12/9/2013, 10:32:41 AM
BT Local Businesses are 40 small BT Offices across the UK design to bring BT closer to small businesses. All staff at BT Local Businesses are trained by BT and each have BT employee ID cards and BT Employee Identification Numbers. Due to HR arrangements to favour BT, these offices are then operated by independent companies, mainly to handle HR. If you think you can discredit BT Local Businesses with the view to have them seen to be at par with other independent telecoms providers, then that would be deceptive, or simply delving into a setup you do not understand.  
With independent providers, you have a choice as to whether to deal with them or not. with BT Local Business you have to deal with them if you wish to buy from BT. For example, if you are an estate agent and wanted a telephone system from BT, you must have to go through the BT Local Business covering your area because they would be the office managing your account.  
There is nothing hidden about BT Local Businesses and how they operate. Anyone can find out more on the BT website or using this link:   
http://business.bt.com/btlocalbusiness/

Reply to Joseph liz 3/24/2014, 7:14:55 PM
We are currently dealing with Leading Edge BT local office and they have been SO incompetent they shouldn't be allowed anywhere near anyones business. Don't deal with them if you can help it.

Hilary Jones 11/4/2014, 7:44:44 AM
appalling experience with BT Local business Oxford.  
appointments not kept.  
not interested in providing a service.  
totally unprofessional.
we will be making a formal complaint to BT.  

Mark Rylatt 11/27/2014, 12:25:34 PM
We were offered pricing by the local business office at Coventry. None of the agreed pricing has been invoiced, we have challenged every invoice, had repeated calls from call centres chasing payment. The local office did not answer emails requesting help to resolve. Had to e-mail CEO at BT Business to trigger action. Resolution now ongoing which did not prevent Broadband being disconnected yesterday. 30 years in business and this is the most shambolic unprofessional, incompetent experience that I have ever known!

Taz 10/27/2015, 10:59:24 AM
DO NOT TOUCH BT Local business Coventry
Sales reps miss sell you and then BT say tough you signed the document.

Tariq 29/03/2016 8:26:14 PM
Dont trust bt local business wolverhampton they take big deposit, they are incompetent 3 months later after having lines installed for business, they wont let me cancel even though there service has never ever worked never used it because of the daft engineers they source from other companies its a con going to offcom.

Matt 08/06/2017
Its good to see from this web site I wasn’t the only one deceived by BT Local Business. I was approached by the Newbury branch. William Smit their main sales advisor, was completely incompetent. He has not the slightest shred of decency. Wouldn’t answer calls, e-mails or even his door when I knocked on it. Don’t touch BT local Business with a barge pole, they are complete amateurs.

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