So you’ve decided that you’re ready to trade in your legacy phone system for the feature-rich offerings of VoIP providers in the UK. You’re about to reap the benefits of affordable and reliable phone service for a fraction of what you’re used to paying. But how do you know which service is going to be best for you?
Shopping around for high-tech products like VoIP systems can be overwhelming – especially if you aren’t well-versed in the technology or local offerings. At Birchills, we firmly believe that you want a more reliable (not to mention affordable) VoIP provider, but we don’t expect you to take our word for it. With that in mind, we’ve put together a quick guide to choosing the right Internet telephony system.
• Start by Shopping Around
As with any important purchase, the best way to begin the process is by shopping around. There are plenty of VoIP providers in the UK, and they’re not all on equal footing. Taking some time to get to know the available offerings allows you to make an informed final decision that you and your team will be happy with.
If you’re currently in the process of shopping around, take a moment to visit our VoIP products and services page and browse our complete phone services.
• Enquire about the Level of Customer Support
VoIP business phone systems are loaded with high-tech features, and first-time users may need to some early assistance learning how to make the most of their new set-up. The problem is that some VoIP providers come up lacking in the customer service department.
At Birchills, our service goes beyond providing IP phone systems to our clients. We also provide unlimited technical support to all of our customers at no additional cost. Our website features video tutorials, downloadable user guides and simple contact forms for you to get in touch with us. And of course, you can always call us on 01922 21 33 33 during business hours with urgent enquiries.
• Look into their Qualifications and Memberships
You can learn a lot about a company based on its memberships and certifications. Birchills is a member of the Internet Telephony Service Providers Association (ITSPA) and Ombudsman services, which is in place to provide third-party adjudication in the rare event that a dispute arises.
• Look for Third-Party Opinions and Endorsements
When it comes to sizing up a particular service provider, there is no substitute for reviews and referrals. Any VoIP provider worth its salt will solicit reviews and proudly display them, so be wary of those that shy away from potential criticism.
To see what customers are saying about Birchills, have a look at our testimonials page. But we understand that on-site review are only going to carry so much weight. That’s why we also encourage our clients to leave feedback on our Trustpilot page and other third-party review sites .
If you’re searching for one of the bets VoIP providers in the UK, you’ll be hard-pressed to find a better company than Birchills. Contact us directly to learn more about how we can provide you with the VoIP service you’ve been looking for at a price you’ll feel great about.
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