Once we have received your order we will contact you to confirm the details with you. We may also need additional documents if you are wishing to port an existing number. The documents can be downloaded from the "Thank You" page at the end of your order. Once everything is confirmed we will configure the system and
send any hardware to you. Without a number port we can usually despatch hardware on the next working day.
Key information about our charges
Calls within our network are free, anywhere in the world.
Charges for directory enquiry services vary depending on service provider.
All prices quoted on this website are exclusive of VAT.
All calls to UK geographic landline numbers, national rate numbers and 0800 numbers plus all calls to main mobile networks, EE, Vodafone and O2 are included. Calls to premium rate numbers, foreign numbers and other mobile numbers are chargeable and will be billed monthly.
Fair Use Policy
Birchills Telecom’s policy towards Fair Usage is that customers should be able to use the service in an appropriate manner to meet their reasonable business needs. This includes calling both mobiles and landlines, as required but does not include premium rate (including 0845 numbers) or foreign numbers.
We do not think that it is fair usage if a Customer drives automated traffic through our network, for example, with power dialling or by automating traffic from a landline to mobiles via our network.
We also do not think it fair usage if a Customer resells or redistributes our service to other parties.
If a Customer’s usage is continually unfair, or is not consistent with the usage we would typically expect, we reserve the right to change customers to a metered package more suited for their usage.
In extreme cases we may suspend or terminate the Customer’s ability to access Birchills Telecom's service.
Norfolk IT Recruitment was looking for a flexible, highly scalable and cost effective telephone system, which was easy to install and was supported by easily accessible support engineers.
Paul Watts, Owner,
Norfolk IT Recruitment
The phone service and support that we have received over the years from Birchills has been fabulous. They have been amazing.
Birchills Telecom's VoIP solution has proven a real success as it instantly offered us additional business telephone features and halved our monthly telephone bills.
The comfort I feel from having them there is fantastic - I just wish I'd saved myself a lot of stress and done it years ago!
Anna Goodwin Accountancy
It made my company look professional to my customers, took no time to set up and once it was I could just leave it alone. The call quality is great too.
Roger Truman Smith
I went with Birchills as they sent me a phone (that the children know not to answer) and gave me a proper dedicated business number that I could give to my customers. It was just what I wanted and it was so easy and cheap to do.