How It Works - Birchills Telecom

How It Works - Birchills Telecom

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HOW IT WORKS





HOW IT WORKS

Birchills Telecom offers VoIP for the modern busy office.
Phone calls are made on the Internet instead of through phone lines.
Your voice is turned into digital information packets which are sent through the Internet.
Our PBX Portal allows you to have all of the features that old fashioned phone systems had and many more.
All you need is a broadband connection.




1. CHOOSE

We are here to help - no pressure
2. JOIN

Online or call us on 01922 21 3333
3. DELIVERED

Ready programmed hardware sent
4. PLUG IT IN

Make and receive calls instantly


PBX PORTAL IN THE CLOUD

The Birchills Telecom Portal PBX allows you to configure all of the call features.
It holds the telephone numbers that relate to all of your handsets.
It gives you all of the power features including recording calls, storing message and routing calls.
You can access it through the Internet - but you don't need to - unless you want to.
Decide how you want it to work and we'll do the programming.
And change it in any way, at any time - for free.



PBX AND PORTAL FEATURES

The system is feature rich and, even better, all the features are free.
They can be set up however you want them and can be changed at any time.

IVR
Interactive voice response, also known as voice menu, or auto-attendant - a list of options plays allowing caller to choose where to direct their call

MONITORING
See information on all calls made and received, anywhere in real time, including full cost information

CALL HOLD
Place a caller on hold with custom music and messages. Ideal to create the right impression

CALLER ID
With caller ID active you know who's calling before you answer. Great for greeting customers, useful for screening calls.

VOICEMAIL
Voicemail allows callers to leave messages outside of hours or when you can't take the call.

FOLLOW ME
Your mobile phone, home phone and office phone systems can ring at the same time - you can answer whichever you choose

CALL RECORDING
Calls are recorded and stored on the user portal to be played back if you need to hear them again.

TRANSFER
Transfer calls to another user easily, either blind or announced wherever in the world the other user is.

TIME BASED RULES
You can have the system work differently at different times of the day. So you can have out of hours messages, messages for holidays or transfer calls to different numbers.

CALL QUEUES
Calls can be queued until operators are ready to take the call. Call position is announced to the caller.




CONTACT US

We only succeed through our customers which is why we actively seek contact and feedback.
We do take action when we get comments. So, whether it's good or bad news, please contact us.
We promise to never pass your information on to any other parties.
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