Birchills Telecom offers VoIP for the modern busy office.
Phone calls are made on the Internet instead of through phone lines. Your voice is turned into digital information packets which are sent through the Internet.
Our PBX Portal allows you to have all of the features that old fashioned phone systems had and many more.
All you need is a broadband connection.
We are here to help - no pressure
2. JOIN US
Online or call us on 01922 21 3333
Ready programmed hardware sent
4. PLUG IT IN
Make and receive calls instantly
PBX PORTAL IN THE CLOUD
The Birchills Telecom Portal PBX allows you to configure all of the call features.
It holds the telephone numbers that relate to all of your handsets.
It gives you all of the power features including recording calls, storing message and routing calls.
You can access it through the Internet - but you don't need to - unless you want to.
Decide how you want it to work and we'll do the programming.
And change it in any way, at any time - for free.
PBX AND PORTAL FEATURES
The system is feature rich and, even better, all the features are free.
They can be set up however you want them and can be changed at any time.
Interactive voice response, also known as voice menu, or auto-attendant - a list of options plays allowing caller to choose where to direct their call
See information on all calls made and received, anywhere in real time, including full cost information
Place a caller on hold with custom music and messages. Ideal to create the right impression
With caller ID active you know who's calling before you answer. Great for greeting customers, useful for screening calls.
Voicemail allows callers to leave messages outside of hours or when you can't take the call.
Your mobile phone, home phone and office phone systems can ring at the same time - you can answer whichever you choose
Calls are recorded and stored on the user portal to be played back if you need to hear them again.
Transfer calls to another user easily, either blind or announced wherever in the world the other user is.
TIME BASED RULES
You can have the system work differently at different times of the day. So you can have out of hours messages, messages for holidays or transfer calls to different numbers.
Calls can be queued until operators are ready to take the call. Call position is announced to the caller.