Security & Privacy - Birchills Telecom

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SECURITY AND PRIVACY





WHAT INFORMATION DO WE COLLECT?

Birchills Telecom is committed to protecting your privacy.
We will never share your information with anyone, ever for sales purposes.
This page explains what information we collect, describes how we use it and how we ensure security.
It also explains that we do not hold details of credit or debit cards anywhere.
 All our servers are located in the UK, which means your data is not subject to foreign laws.


Information we learn about you from your use of our service

Details you provide on registration.

Data gathered from your visits to the site and other sites accessible from our web site.

We do not store details of the payment cards you use.



PAYMENTS & DATA

We hold no data about our clients bank accounts on our servers.
Payment is made to us either via direct debit or by credit card.
Where direct debit is used we only use clients bank details to submit to the bureau SmartDebit.
The details are not then available to us again – we are provided with a token to allow subsequent transactions.
You can see the levels of security operated by SmartDebit here
.

Where we accept payment via credit or debit card we use the Paypal gateway and do not store the details of the card at all.
Paypal say: “PayPal is committed to handling your customer information with high standards of information security.
We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files.
We authorise access to personal information only for those employees who require it to fulfil their job responsibilities.”

We hold names and addresses of our customers for accounting purposes on secure servers, completely separated from our webservers.
Our website holds no customer data at all.
The Birchills Telecom PBX portal is on a separate secure server network and holds no payment data for our customers.


HOW WE WILL USE THE DATA WE COLLECT?

We will use the information:

To manage your account with us
For administering membership of our service
Marketing
We may use your information to notify you about changes to the functionality of our web site
We may send you offers or information which we think you may be interested in
We may contact you by post or email
Light blue cloud with a lock inside on a black code background

If, at any time you decide you no longer want to be contacted by us please send an email to support@birchills.net and we will remove you from our lists.


DISCLOSURE OF INFORMATION

We will not sell, trade or rent information about you to others. This web site may use session cookies to allow you to carry information across pages of our site and avoid having to re-enter information. These cookies expire at the end of your visit to our web site. You have the ability to accept or decline cookies by modifying the settings in your browser. However, you may not be able to use all the interactive features of our site if cookies are disabled.

DATA PROTECTION ACT

As required by the Data Protection Act 1998, we follow strict security procedures and take appropriate measures to ensure that the information about you is not damaged or destroyed or disclosed to a third party without your permission and to prevent unauthorised access to it. This means that we may require you to co-operate with our security checks before we can disclose information to you.

RIGHTS TO ACCESS

You have the right to access the personal data that is held about you at any time. To do so please put a request in writing to Birchills Telecom. Please be aware that we may ask security questions to validate identification before handing over any details. Birchills will never ask for any bank details as proof of identification.

PAYMENTS AND DATA

We hold no data about our clients bank accounts on our servers. Payment is made to us either via direct debit or by credit card. Where direct debit is used we only use clients bank details to submit to the bureau SmartDebit. The details are not then available to us again – we are provided with a token to allow subsequent transactions.

CONTACT US

We only succeed through our customers which is why we actively seek contact and feedback.
We do take action when we get comments. So whether it's good or bad news, please contact us.
GET IN TOUCH

01922 21 33 33

support@birchills.net

https://www.birchills.net

200 Rookery Lane, Walsall, WS9 8NP

Copyright © 2017 Birchills Telecom

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