Soar Free Privacy Policy - Birchills Telecom

Soar Free Privacy Policy - Birchills Telecom

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Soar Free - Privacy Policy
This policy was last updated on 13 July 2018.
Soar Free is built on a platform called Cloud Softphone provided by Acrobits. Some data used by the app such as call recordings, contacts lists, and push notifications are handled by Acrobits servers and not Birchills. Acrobits privacy policy can be found here.

Information We Collect
Soar Free receives or collects information when we operate and provide our services, including when you, access, or use our services.

Information You Provide
On logging into the app you will provide XXXXXXXXXXXXXXXXXX

Automatically Collected Information
Birchills collects some usage and log Information such as records of phone calls made, their duration and the number dialled and time of the call for both inbound and outbound calls. We may also collect service-related, diagnostic, and performance information. This information about your activity includes (such as how you use our Services, how you interact with others using our Services, and the like), log files, and diagnostic, crash, website, and performance logs and reports.

  • Transactional Information - If you pay for our higher tier packages, we may receive information and confirmations, such as payment receipts, including from app stores or other third parties processing your payment.

  • Third-Party Providers - We work with third-party providers to help us operate, provide, improve, understand, customise, support, and market our services. For example, we work with companies to distribute our apps, provide our infrastructure, delivery, and other systems, process payments, help us understand how people use our services, and market our services. These providers may provide us information about you in certain circumstances; for example, app stores may provide us reports to help us diagnose and fix service issues.

How We Use Information
We use all the information we have to help us operate, provide, improve, understand, customise, support, and market our services.

  • Our Services - We operate and provide our services, including providing customer support, and improving, fixing, and customising our Services. We understand how people use our services, and analyse and use the information we have to evaluate and improve our services, research, develop, and test new services and features, and conduct troubleshooting activities. We also use your information to respond to you when you contact us.

  • Safety and Security - We verify accounts and activity, promote safety and security on our services, such as by investigating suspicious activity or violations of our Terms, and to ensure our services are being used legally.

  • We communicate with you about our services and features and let you know about our terms and policies and other important updates. We may provide you marketing for our services.

  • No Third-Party Banner Ads - We do not allow third-party banner ads on any Birchills product including Soar Free. We have no intention to introduce them, but if we ever do, we will update this policy.

Information You And We Share
You share your information as you use and communicate through our services, and we share your information to help us operate, provide, improve, understand, customise, support, and market our Services.

  • Account Information - Your XXXXXXXXXXXXXXXXXXXXXX will not be visible to any other user.

  • Third-Party Providers - We work with third-party providers to help us operate, provide, improve, understand, customise, support, and market our services. When we share information with third-party providers, we require them to use your information in accordance with our instructions and terms or with express permission from you.

Managing Your Information
If you would like to manage, change, limit, or delete your information, we allow you to do that by contacting us at support@birchills.net

Law and Protection
We may collect, use, preserve, and share your information if we have a good-faith belief that it is reasonably necessary to: (a) respond to applicable law or regulations, to legal process, or to government requests; (b) enforce our Terms and any other applicable terms and policies, including for investigations of potential violations; (c) detect, investigate, prevent, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our users

Updates To Our Policy
We may amend or update our Privacy Policy. We will provide you notice of amendments to this Privacy Policy, as appropriate, and update the “Last Modified” date at the top of this Privacy Policy. Your continued use of our services confirms your acceptance of our Privacy Policy, as amended. If you do not agree to our Privacy Policy, as amended, you must stop using our services. Please review our Privacy Policy from time to time.

Contact Us
If you have questions about our Privacy Policy, please contact us.
Birchills Telecom
200 Rookery Lane
Walsall
West Midlands
WS9 8NP
support@birchills.net
01922 21 33 33

CONTACT US

We only succeed through our customers which is why we actively seek contact and feedback.
We do take action when we get comments. So, whether it's good or bad news, please contact us.
We promise to never pass your information on to any other parties.
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