BT Local Business is a group of franchised limited companies who sell BT products and service to SME’s with less than 50 people. BT have an internal directly employed management team under General Manager, Ricky Ricketts, who administer the overall process.
The structure was set up in 2002 and has gradually developed. At one point there were some 80 franchisees which has now reduced to the current 45 franchises covering the entire country. BT are somewhat coy about naming the companies so we have placed a list here.
The franchisees are allocated a geographic area through an exclusive licence with BT. The licence specifies the area covered, the performance levels, use of the BT Brand and remuneration Typically the licence lasts for 3 years. Although it is apparent that they are usually renewed. The remuneration package is a mixture of incentive payments and performance based commission.