It is true that like all systems made by humans a VoIP system can fail. However with up times in excess of 99.99% and rapid response times if things fail then we can usually fix things very quickly. All Birchills Telecom’s server arrays are multiple redundant and fail over seamlessly. They are in secure data centres in the UK with both intruder and fire prevention systems. They are continuously monitored and maintained. We have never had a server hardware failure.