We offer outstanding guarantees in addition to always honouring the manufacturers’ guarantees and warranties. Please be sure to check the exclusions which apply to the warranties if you’re considering making a claim – see below.


If your product develops a fault:
Look for any obvious reasons for the breakdown and consult the manufacturer’s guidance on our website or theirs
If that doesn’t resolve the issue, please contact our technical support team who will be happy to help.
Call 01922 21 33 33 9am-5pm, Mon-Fri
Please have your model number and date of purchase to hand when you call.
You can also email techsupport@birchills.net
If we can’t repair your item, we’ll replace it with an item of equivalent specification. If no equivalent product is available we‘ll discuss an alternative settlement with you, and we’ll always do our best to make sure that you’re satisfied with the outcome.


Accidental damge, for example if your item has been dropped
Repair costs caused by external factors such as computer viruses, faulty software, fire, theft, and weather (including lightning damage)
Consumables such as batteries,
Cosmetic damage such as trim, scratches, dents, corrosion or colour, where the function of the product is unaffected Data loss
Any loss suffered as a result of not being able to use the product
Servicing, inspecting or cleaning of the product, and failure to follow the manufacturer’s instructions and/or installation guidelines
Deliberate damage or neglect of the insured product


Birchills Telecom is committed to providing reliable, high quality business grade VoIP Telephony services.  We supply services and products to other businesses within our terms and conditions. There is “no cooling off period “. Products are purchased by us to fulfil specific customer requirements. We advise all our customers to ensure that they understand what they are buying and that it meets their requirements.
If you wish to return equipment which has been correctly supplied then we will seek authorisation from our supplier to return the equipment. If they are willing to take back the equipment then we will arrange shipment details with you. We will agree with you in advance the details of restocking and carriage charges. Please contact us before returning any item to us to ensure that there are no misunderstandings


If there is an error in the way that we have billed you, in either direction, then we will seek to correct this as soon as possible and make the adjustment in the next Direct Debit if possible.