Call Analytics - Birchills Telecom

Call Analytics - Birchills Telecom

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CALL ANALYTICS






ADVANCED CALL ANALYTICS

Really Dig Into The Data Behind Your Phone System

Birchills is proud to launch our in depth call analytics web app. This app allows you to really drill down in to the data behind your business phone system.
You can use our pre-built charts to visualise your data, or build your own charts and dashboards to meet your exact needs. The default dashboard is great for a general overview of your phone system, however analytics also gives you the power to build your own charts and data visualisations. This allows you to tailor your dashboards so you can keep an eye on the things that really matter to your business. You are also able to control access so you can choose which users are able to see which charts.


CALL WAIT TIMES

See how long your customers are waiting to speak to someone.

CALL COSTS

How much calls are costing in real time.

CALL OUTCOME

Easily see how many calls are being answered and how many missed.

TOP CALLERS

Find out who are you calling most often and for how long.

ACCESS

If you are a Birchills customer you can now access the Call Analytics Web App, by going to https://pbx.birchills.net/apps/analytics/ and logging in using your portal details. You can also access the app using the button in the top right hand corner of the Birchills user portal.

A black monitor displaying a page of charts and graphs in bright colours


CALL ANALYTICS WEB APP

Log in and see up to the minute live information.
You can select any time period and then choose to view amongst many others:
1. Total duration
2. Total cost
3. Inbound vs outbound call duration
4. Duration by extension
5. Calls by extension
6. Call Outcome
7. Top Callers
8. Average Wait Time
9. Daily calls
10.Daily cost

SUPPORT DOCUMENTATION

We have written a short support guide to help get to grips with the new analytics app. To view and/or download "Getting Started with Birchills Analytics" simply click here.

If you are a Birchills customer you can now access the Call Analytics Web App, please go to https://pbx.birchills.net/apps/analytics/ and login using your portal details.


CONTACT US

We only succeed through our customers which is why we actively seek contact and feedback.
We do take action when we get comments. So, whether it's good or bad news, please contact us.
We promise to never pass your information on to any other parties.
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