Call Analytics - Birchills Telecom

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CALL ANALYTICS






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CALL ANALYTICS WEB APP

Log in and see up to the minute live information.
You can select any time period and then the App shows you:
1. Total duration
2. Total cost
3. Inbound vs outbound call duration
4. Duration by extension
5. Calls by extension
6. Call Outcome
7. Top Callers
8. Average Wait Time
9. Daily calls
10.Daily cost

This web app is currently still in beta development. Some features may be limited and there may be a few bugs. The final version will allow for any number of custom graphs and dashboards to be generated. We would like any feedback you may have on this web app and about any suggestions or features you'd like to see in the final version.

ACCESS

If you are a Birchills customer you can now access the beta version of the Call Analytics Web App, please go to https://pbx.birchills.net/apps/analytics/ and login using your portal details.

CALL WAIT TIMES


See how long your customers are waiting to speak to someone.

CALL COSTS


How much calls are costing in real time.

CALL OUTCOME


Easily see how many calls are being answered and how many missed.

TOP CALLERS


Find out who are you calling most often and for how long.

CONTACT US

We only succeed through our customers which is why we actively seek contact and feedback.
We do take action when we get comments. So whether it's good or bad news, please contact us.
GET IN TOUCH

01922 21 33 33

support@birchills.net

https://www.birchills.net

200 Rookery Lane, Walsall, WS9 8NP

Copyright © 2017 Birchills Telecom

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