The Birchills PBX and Portal is our browser based user portal allowing you to view a detailed overview of your entire communication system.
It can be accessed on any web browser with a username and password that will be provided during signup.
The portal lists all phone numbers and extensions on your system as well as any IVR's, voicemail boxes etc.
It allows up to the minute call monitoring as well as access to any call recordings made.
You can make changes to the way the service works, upload greetings and set time based rules - or we can do it for you.
EDIT AND CHANGE
Make necessary changes that will take immediate effect.
Access, search and download all your call recordings.
LIVE CALL DATA
See and search all calls including duration and cost.
View all the features, phone numbers and users on the system.
FEATURES OF THE PBX MANAGER
The system is feature rich and even better, all the features are free.
They can be set up however you want them and can be changed at any time.
Interactive voice response, also known as voice menu, or auto-attendant - a list of options plays allowing caller to choose where to direct their call
See information on all calls made and received, anywhere in real time, including full cost information
Place a caller on hold with custom music and messages. Ideal to create the right impression
With caller ID active you know who's calling before you answer. Great for greeting customers, useful for screening calls.
Voicemail allows callers to leave messages outside of hours or when you can't take the call.
Your mobile phone, home phone and office phone systems can ring at the same time - you can answer whichever you choose
Calls are recorded and stored on the user portal to be played back if you need to hear them again.
Transfer calls to another user easily, either blind or announced wherever in the world the other user is.
TIME BASED RULES
You can have the system work differently at different times of the day. So you can have out of hours messages, messages for holidays or transfer calls to different numbers.
Calls can be queued until operators are ready to take the call. Call position is announced to the caller.