PBX And Portal - Birchills Telecom

PBX And Portal - Birchills Telecom

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PBX MANAGER






THE BIRCHILLS PBX MANAGER

The Birchills PBX and Portal is our browser based user portal allowing you to view a detailed overview of your entire communication system.
It can be accessed on any web browser with a username and password that will be provided during signup.
The portal lists all phone numbers and extensions on your system as well as any IVR's, voicemail boxes etc.
It allows up to the minute call monitoring as well as access to any call recordings made.
You can make changes to the way the service works, upload greetings and set time based rules - or we can do it for you.





SYSTEM OVERVIEW

View all the features, phone numbers and users on the system.
EDIT AND CHANGE

Make necessary changes that will take immediate effect.
CALL RECORDINGS

Access, search and download all your call recordings.
LIVE CALL DATA

See and search all calls including duration and cost.
FEATURES OF THE PBX MANAGER

The system is feature rich and even better, all the features are free.
They can be set up however you want them and can be changed at any time.

MENU
Interactive voice response, also known as voice menu, or auto-attendant - a list of options plays allowing caller to choose where to direct their call

SEE
See information on all calls made and received, anywhere in real time, including full cost information

CALL HOLD
Place a caller on hold with custom music and messages. Ideal to create the right impression

CALLER NAME
With caller ID active you know who's calling before you answer. Great for greeting customers, useful for screening calls.

VOICEMAIL
Voicemail allows callers to leave messages outside of hours or when you can't take the call.

FOLLOW ME
Your mobile phone, home phone and office phone systems can ring at the same time - you can answer whichever you choose

CALL RECORD
Calls are recorded and stored on the user portal to be played back if you need to hear them again.

TRANSFER
Transfer calls to another user easily, either blind or announced wherever in the world the other user is.

CALENDAR BASED RULES
You can have the system work differently at different times of the day. So you can have out of hours messages, messages for holidays or transfer calls to different numbers.

CALL QUEUES
Calls can be queued until operators are ready to take the call. Call position is announced to the caller.



SEE OUR INTRODUCTORY VIDEO


CONTACT US

We only succeed through our customers which is why we actively seek contact and feedback.
We do take action when we get comments. So, whether it's good or bad news, please contact us.
We promise to never pass your information on to any other parties.
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